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Privacy-Policy

This Privacy Policy describes how lumired.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@lumired.ie or by mail using the details provided below:

Main Street, Ratoath, Meath, A85 VF77, Ireland

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
    • Disclosure for a business purpose: shared with our processor Shopify 
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify 
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

     

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

     

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

    Klarna’s Privacy Policy

    In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

    Last updated: 29 July 2022

    Based on 157 reviews
    91%
    (143)
    8%
    (12)
    1%
    (1)
    0%
    (0)
    1%
    (1)
    Red light panel

    Received my table top panel was very quick delivery. It’s very sturdy and easy to use. Had it 2 weeks so too early to see results but so far so good.

    LIGHT BELT WAS NEVER RECEIVED

    Sadly I never received my light belt due to the most dreadful service from DPD Ireland and in particular driver Narinder who twice came within yards of my property but failed to actually deliver the package. Both attempts were accompanied by mixed online messages - some saying 'collect at local depot' then saying 'package will be delivered next week' and on and on. I spent so much time trying to retrieve the package I had to ultimately cancel the order. Rory at Lumired was courteous at all times and refunded my money promptly but even he could not make any headway with DPD Ireland - truly the most dreadful delivery service ever encountered.

    Unfortunately the issues with DPD were out of our control. We did everything we could to resolve the issue but we cannot control the couriers. I'm sorry that all our communication and the refund of your order still justifies a 1 star reveiw of our company. We apologise again on behalf of DPD.

    My skin looks ten years younger in four weeks!

    After using the mask morning and night for only a few days I saw immediate improvement. In ten days the blood vessels and high colour faded and repaired giving a youthful radiance to my complexion. I'm 72. Now after one month the crinkles and folds on my cheeks especially are evened out and the skin is smooth and soft to touch. I. used to be a smoker which left me with vertical lines on my upper lip. Theses too are remarkably diminished. Overall my complexion is brighter, younger and has regained a youthful glow. I don't know if this is a result of the lights but my eyes are also much brighter, the whites are whiter. I am absolutely delighted with this mask, Seeing the results I went and bought a PEMF mat and now about to purchase the belt. These products are fabulous, I wake up and put on my mask, on the morning program; the lights wake me up as well as my skin which is great on these dreary winter mornings when no one wants to get out of bed. At night last thing use the mask on the bed time setting. Last night I was so relaxed I actually dozed off while themas was still on! For older skin this is an amazing device I have achieved results that no creams massages or injections can attain; radiance rejuvenation and a natural more youthful appearance

    I love my PEMF mat! It's literally changed my life!

    It arrived the day before I went on a fortnight's holiday and it came with me. The beneficial effects are evident after two weeks, in that my spine has gained more flexibility, and less discomfort at a problematic area of my spine. What struck me immediately was the feel good factor, the immediate feeling of overall wellbeing the first time I used it. I now use it on program 3 at the computer, and prog 1 doing yoga before sleep. I am not waking in the middle of the night since I began using it, which I had been for a couple of years -stress related- home move, career change big stresses. Now my original normal sleeping pattern is restored and I getting really deep sleep, unaffected by the electric lines near my house which were waking me in the night. I've been home three days and each night I have slept through undisturbed. I am waking well rested and lots of mental energy for creative work which had suffered, through loss of my sleep pattern. I cannot praise this device enough. I also purchased the face mask and the improvement in my skin texture is remarkable in a month. My complexion is evened out and the broken vessels have disappeared. I am now about to purchase the body belt, I feel that I found these things just in the Nic of time at a point of exhaustion after so much stress and change and noticing some degeneration in health and numerous symptoms which are now in abeyance. I feel the difference immediately after using the mat, my entire vital organ system feels like its been bathed in deep healing energy which of course it has; its the new frontier in my view, and I've been in natural health for four decades or more. Its a fabulous therapeutic intervention in your own hands to allow you take charge of your health and wellbeing. The service is second to none, really obliging, efficient, helpful. thanks a million Rory at LumiRed

    C
    LumiPro Max 300
    Charles Jones
    Brilliant panel! Small, but still substantial and powerful.

    I bought this for my girlfriend, and it's brilliant panel! Whilst being the smallest panel of the LumiPro Max range, it is still substantially made with plenty of power. It's solid, well made, and simple to use. If you are looking for a panel small enough to sit on a table, whilst still being powerful and of reasonable size, you really can't beat this panel!

    C
    LumiPro Max 2400
    Charles Jones
    Monster of a panel!

    This is a monster of a panel, and there is a lot of power in it. It's huge, and when I lie under it it covers from the top of my head down to about my knees. It's very substantial and solidly made - I think these are guaranteed for 3 years, but so long as you don't drop it I can't really see it ever breaking. I use it with the optional horizontal stand so I can position it over my bed and lie under it. However, it is so large that I don't really have space to wheel it out of the way, so I might look into mounting it on the wall instead. Overall it is a truly fantastic bit of kit, and I strongly recommend it.

    A
    LumiRed Mini
    Anthony
    Very versatile little tool

    Hi everyone I've left it few weeks before I've reviewed this little gem,the beauty of this mini torch is you can take it anywhere you can treat virtually any part of your body. I also have the lumired 1200 which I use for full body,which is fantastic by the way,the mini torch is an extension to that and works just as well. Trust me when you've looked at all the rest then go to lumired you won't go far wrong.

    m
    LumiRed 1200
    meiska mamajeski
    Good quality for pirce range

    The unit is well priced for the spec. I am not sue if I am used it fully, but cannot seem to set the settings without it being turned on. The lights being so bright it's hard to see the touch pad. I bought a full body panel 1200, but standing at the range recommended it will not reach all of me from head to toe?

    Well-being Game changer

    This is multi benefit.Both mental and physical.I lie back and relax until I'm up to 70 degrees heat, then I do a gentle floor yoga stretch - the fact that all my muscles are by then warm means the deepest of stretches which really gets to the right parts of my neck, back and shoulders. A pleasant side effect is smooth soft skin all over. I'm a very anxious person and the number 4 is too much for me on a bad day, 3 is my go to and if I feel like I can't get off to sleep or feel a bit panicky 1 or 2 do the trick. Would not be without this now. Customer service excellent too. x

    Arrived very quickly. Easy to set up after battery has been charged. Feels sturdy & good quality in a nice case to keep all the bits in. Wide choice of settings, depending on what you’re using it for. Small attachment so you can target specific area, such as your mouth. Comes with free dark glasses. Automatic cut off after 5 mins when It needs a rest to cool down. Instruction Booklet Clear & easy to understand.
    Very impressed with this. Highly portable so can carry with you if wish.

    Brilliant

    This belt is a tremendous tool if you have chronic spinal and leg pain as I do. It’s helped me enormously to sleep and to function as normally as possible during day time activities. Also the service from Rory is top class and makes any follow-up necessary easy and prompt so a big thank you to Lumired!

    L
    Lumired 300
    Louise

    This product has improve both my sleep and skin concerns. Improvement in the appearance of acne and a better night sleep when I use red light therapy just before bed time. I would like to be able to put the timer on before I turn on the lights but this is a minor thing. I haven’t found a difference in pain relief just yet but only using the product for a few weeks. I would highly recommend lumired as I’ve found them and the product excellent.

    Great quality light

    I've had this for a few weeks now and am very happy with it. It was delivered very fast, during a bank holiday weekend no less. Daily use of the panel has provided benefits in the areas I was hoping for: reduced Achilles tendon pain, clearer skin, better mood and sleep.

    With this product I got the great quality light that I wanted, plus some extras that I didn't know I needed, like the remote control and the protective glasses. My only issue was that the instructions on how to set up the stand were really unclear, and I struggled for a while with this, not wanting to break the stand by pushing it in the wrong direction. Eventually I figured it out. A video showing how to do this would have been helpful.

    A
    Lumired 300
    Anonymous
    Worth it

    very good i use it often for 10mins before bed im gonna continue using it i noticed less redness in my face and it feels very relaxing and helps with sleep

    C
    LumiRed 1200
    Christoffer Lennartsson
    Works perfect

    I ordered the LumiRed 1200 and the shipping went smoothly. I’ve been using it for two weeks now and I’m very satisfied. I didn’t have any health issues beforehand, but I use it mainly to boost my cells, and I can definitely feel the effect. I also really like the design – it’s easy to hang on a door and slide up and down, which works perfectly. After comparing a lot of options, it’s hard to find anything better or more affordable in Europe (especially considering the high customs fees from the US). Strongly recommend buying from them!

    R
    Infrared PEMF Mat Max
    Rebecca Manning
    Great Products

    I've bought two devices from Lumired now, a red light therapy panel and a PEMF mat. Both are excellent. These are high quality, well made products and designed to last. Having researched both in advance I discovered many similar brands are much more expensive and many don't have the same level of control that these do. This is an excellent company and I'm delighted that they're operating in Ireland. If you care at all about your health and wellness I highly recommend investing in these products, they are worth it.

    I have found this product to be amazing with pain relief and giving my skin a new found glow. Thanks to all at the Lumired team and keep up the brilliant work

    C
    Lumired 300
    Camila SJ
    Worth it

    Me and my partner have used the lumi300 for 2 weeks now and we love it. We sleep better and I feel like my skin is less inflamed (I have very sensitive skin). Super worth buying. Use it at night for 10 min while meditating and love it!

    M
    LumiRed Mini
    Mariia Palekha
    I recommend it.

    Great device, delivered on time. I recommend it.

    A
    LumiRed 1200
    Anthony
    Two weeks and pain subsiding

    got my lumired 1200 on the Saturday i was going on holiday for a week, so really only had it 16 days I am using it daily and starting to feel some benefits. I suffer from cervical angina which is nerve compresion caused by cervical stenosis which mimics angina causing severe chest pains
    the pain is brought on by walking and starts after 20 yards or so, I am sorting the best distance from the panal for treatment and must say this panal is starting to ease the pain day by day so for me it's the best money I have spent. the lumired 1200 is a replacement for a panal I had for two years which I persevered with but got no benefits at all I wish I had seen lumired months ago, take my word for this company for me is one of the best

    Anthony

    A
    LumiPro Max 300
    Alison Hanlon
    Game changer with my hypermobility

    I have hypermobility which is a defect in the collagen within my connective tissue. 2 weeks ago I woke up with a tear in my shoulder (yes I can do damage in my sleep!). The pain was the same as when I had tore my rotator cuff a few years ago. A few days of using the LumiPro Max 300 lamp and I could feel the pain subsiding. Within a week I had regained full movement in my arm and shoulder....with no need for private physio! A fantastic investment for me so far.

    A great buy

    This is so hard with pop ups I can’t get rid of with add to cart! I tried to review before & only allowed about a line & a half!
    Anyway, I love my Lumired mat you sit on. I use it for an hour before bed on setting 1 when I’ve time & it has certainly helped me sleep better. I use in the morning on setting 3 which I do think is helping with shoulder & knee pain. Plus my arthritis. I have used it most days when I can but have had my young granddaughter a lot in the school holidays from 6.45am & also have had to go to my sons to walk his Labrador most days while he’s at work ( normal outside school hols as well) I’m sure the mat has helped me cope as I find all this exhausting at my tender age of 73😂

    Sleep is a problem as am a Brittle Type 1 Diabetic. I have a low/high alarm Libre2, but it cannot be relied on 24/7. Maybe 20% of time it doesn’t work, so for years before it existed, I trained myself to wake up every 2 hours to check my blood reading. Often I would wake regularly every hour & not get back to sleep. With lumired I have got 2 hour stretches of sleep & sometimes some 3 hour stretches as well. This has made a huge difference to how I feel & I thank you. Not sure If 3 is the best setting to help with arthritis, shoulder & knee pain, but it certainly hasn’t made it any worse & I think it is helping’

    So overall, I am very pleased I decided to buy this product. It seems a good quality & I will continue to use it as often as I can. Easier once schools go back beginning of September!!
    It definitely gets 5* rating from me! Thanks 😀

    p
    LumiRed Red Light Therapy Belt
    paula carey
    Fantastic Product, best thing I bought in years!

    It was delivered within 2 days of order which was a great surprise. I use it on my back morning and evening for 30min each time. Choose what settings suit for you, I love to set it on pulse (on/off switch...Press to On then press again) with level 4-5 heat and 850nm or sometimes I set the wavelength to 'ALL'. I noticed improvement within 2 days and a few weeks on, my back feels much stronger. This is not medical advice, just my experience, so I use it on my head every second day, set to pulse and 850nm but NO heat. I drape it across the top of my head and down over my ears and hold it in place for 15 mins. I then drape it around the back of my head holding it in place across my forehead for 15 min at 850nm, No heat. My focus and mood feel improved and I'd swear my sleep is better. Also customer service from Rory is excellent!

    Fast delivery

    What a great company to do business with fast delivery,professional advice they go out of their way to help with advice on how to use their products.the belt i ordered is amazing 👏 🤩

    Very Effective

    I was nursing a groin strain just wouldn’t get better no matter what I did. Within a week of using this device twice daily the injury is 80% better. Amazing! Thank you